NHS England is responsible for primary care. If you have a compliment, comment, complaint or concern about a GP practice, dental practice, optician or pharmacy you will need to contact either the individual practice or the NHS England Customer Contact Centre:

Tel: 0300 311 22 33

 Mail: NHS England PO Box 16738 Redditch B979PT


 Patient Advice and Liaison Service (PALS) in Somerset

 If you have a comment, concern or complaint about any other local health service please contact the Patient Advice and Liaison Service.

The PALS Service is there to help when you need advice, have concerns or don’t know where to turn.

As a patient, relative or carer, you may feel unable to raise your concerns or complaint directly with the staff providing the treatment. If this is the case, you can contact PALS for free, confidential help and advice

The service can help you to resolve any concerns that you may have about the care and treatment provided, at an early stage.

The service works with patients and staff to improve the health service.

They will do this by:

  • offering advice and support to patients, their families and carers
  • providing information on NHS services
  • listening and responding to concerns, suggestions or queries
  • helping sort out problems quickly on your behalf.

They will always ask for your permission before personal information is discussed with others. They can talk to staff, management and other organisations on your behalf.  Only in exceptional cases where your safety or that of others must be considered will they have to pass on information. PALS will always tell you if they have to do this.

Their aim is to agree the best way forward to deal with a problem and get it resolved quickly – if possible on the spot.

 More information and contact details

If you want to contact the PALS you should be aware that each NHS organisation in Somerset has its own PALS office. The contact details are shown below.

 By telephone: (24 hour answerphone service).

      • Somerset Partnership NHS Foundation Trust:
        2nd Floor
        Mallard Court
        Express Park
        Bristol Road
        TA6 4RN

    Heather Stanton and Karen Howard-Grenville – 01278 432022


    • email:

  • Patient Advice and Liaison Service

          Somerset Clinical Commissioning Group
BA22 8HR

    •  Anne Barnard – 0800 0851 067


    •  email:

      • Taunton & Somerset NHS Trust
        Musgrove Park Hospital
        TA1 5DA

    PALS Team – 01823 343536


    • email:

      • Yeovil District Hospital NHS Foundation Trust:
        Higher Kingston
        BA21 4AT

    Ali Male – 01935 384706


    • email: