Welcome to Somerset Eyecare
This site is to tell you all about eyecare in Somerset
NHS England is responsible for primary care. If you have a compliment, comment, complaint or concern about a GP practice, dental practice, optician or pharmacy you will need to contact either the individual practice or the NHS England Customer Contact Centre:
Tel: 0300 311 22 33
Mail: NHS England PO Box 16738 Redditch B979PT
If you have a comment, concern or complaint about any other local health service please contact the Patient Advice and Liaison Service.
The PALS Service is there to help when you need advice, have concerns or don’t know where to turn.
As a patient, relative or carer, you may feel unable to raise your concerns or complaint directly with the staff providing the treatment. If this is the case, you can contact PALS for free, confidential help and advice
The service can help you to resolve any concerns that you may have about the care and treatment provided, at an early stage.
The service works with patients and staff to improve the health service.
They will do this by:
They will always ask for your permission before personal information is discussed with others. They can talk to staff, management and other organisations on your behalf. Only in exceptional cases where your safety or that of others must be considered will they have to pass on information. PALS will always tell you if they have to do this.
Their aim is to agree the best way forward to deal with a problem and get it resolved quickly – if possible on the spot.
If you want to contact the PALS you should be aware that each NHS organisation in Somerset has its own PALS office. The contact details are shown below.
By telephone: (24 hour answerphone service).
Heather Stanton and Karen Howard-Grenville – 01278 432022
Somerset Clinical Commissioning Group
PALS Team – 01823 343536
Ali Male – 01935 384706